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Tracking / Where is my order?

If your query is regarding tracking your parcel, please check the following instructions before contacting us - Track your order

Login Difficulties

If you are experiencing difficulties logging in to your account on our site, please first try resetting your password

If you have any queries please contact us via your account or call us on 01388207177, our Customer Service Team are available between the hours of 9am to 6pm Monday – Friday.

Affiliates

If you have a query regarding registration to become an affiliate or have a query regarding an order, commission or want some help please email affiliate.help@bactiv.co.uk or call 01388207177

Trade / Retail

If you would like to stock bSlim or bActiv product range please either set up an account on Account or email help@bactiv.co.uk or call 01388207177

Partnerships

If you would like to discuss working in partnership with bSlim or bActiv products or any other website within bTechnology Group please contact us on partnerships@btechnology.co or 01388207177

General Contacts

      • Customer Assistance:- sales@bactiv.co.uk
        (Email Assistance until 10pm - 7 days a week)
      • Nutritional & Dietetic Team:- sales@bactiv.co.uk
      • PR / Marketing / Team:- sales@bactiv.co.uk
      • Research & Development Team:- 

sales@bactiv.co.uk

Registered Company Details

bActiv 

Unit 11a station approach

Team Valley

Gateshead

NE11 0ZF

E: sales@bactiv.co.uk