Terms & Conditions


This agreement applies as between you, the User of this Website and bslim & bActiv UK, the owner (s) of this Website. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately. No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.

Definitions and Interpretation

In this Agreement the following terms shall have the following meanings:

"Account" means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Website;

"Carrier" means any third party responsible for transporting purchased Goods from our Premises to customers;

"Content" means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;

"Goods" means any products that bslim & bActiv UK advertises and/ or makes available for sale through this Website;

"Service" means collectively any online facilities, tools, services or information that bslim & bActiv UK makes available through the Website either now or in the future;

"Payment Information" means any details required for the purchase of Goods from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;

"Purchase Information" means collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form;

"Premises" means our place(s) of business located at: Unit 11a, station approach, team valley NE11 0ZF

"System" means any online communications infrastructure that bslim & bActiv UK makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

"User" / "Users" means any third party that accesses the Website and is not employed by bslim & bActiv UK and acting in the course of their employment; and "Website" means the website that you are currently using (www.bslim.co.uk and bactiv.co.uk) and any sub-domains of this site unless expressly excluded by their own terms and conditions. External bslim & bActiv UK owned blog sites.

Age Restrictions

Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.

No one under the age of 16 is permitted to use our products

Business Customers

These Terms and Conditions also do apply to customers buying Goods in the course of business.

International Customers

If Goods are being ordered from outside the UK, bslim & bActiv UK's country of residence, import duties and taxes may be incurred once your Goods reach their destination, bslim & bActiv Clinical Technologies BV is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and bslim & bActiv UK cannot guarantee that the packaging of your Goods will be free of signs of tampering.

Intellectual Property

5.1 Subject to the exceptions in Clause 6 of these Terms and Conditions, all Content included on the Website, unless uploaded by users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of bslim & bActiv UK, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that applicable United Kingdom and International intellectual property and other laws protect such material.

5.2 Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the website unless otherwise indicated on the website or unless given express written permission to do so by bslim & bActiv UK.

Third Party Intellectual Property

6.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.

6.2 Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.

Fair Use of Intellectual Property

Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

Links to Other Websites

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of bslim & bActiv UK or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

Links to this Website

Those wishing to place a link to this Website on other sites may do so only to the home page of the site with prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of bslim & bActiv UK

To find out more please contact us by email at help@bactiv.co.uk for Use of

Communications Facilities

9.1 When using the enquiry form or any other System on the Website you should do so in accordance with the following rules:

9.1.1 You must not use obscene or vulgar language;

9.1.2 You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;

9.1.3 You must not submit Content that is intended to promote or incite violence;

9.1.4 It is advised that submissions are made using the English language(s) as we may be unable to respond to enquiries submitted in any other languages;

9.1.5 The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;

9.1.6 You must not impersonate other people, particularly employees and representatives of bslim & bActiv UK or our affiliates; and

9.1.7 You must not use our System for unauthorised mass-communication such as "spam" or "junk mail".

9.2 You acknowledge that bslim & bActiv UK reserves the right to monitor any and all communications made to us or using our System.

9.3 You acknowledge that bslim & bActiv UK may retain copies of any and all communications made to us or using our System.

9.4 You acknowledge that any information you send to us through our System or post on the enquiry form may be modified by us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon our use of such information must be communicated to us in advance and we reserve the right to reject such terms and associated information.

10. Accounts

10.1 In order to purchase Goods on this Website and to use the enquiry form facilities you are required to create a user account which will contain certain personal details. Payment Information, which may vary, based upon your use of the Website as we may not require payment information until you wish to make a purchase. By continuing to use this Website you represent and warrant that:

10.1.1 all information you submit is accurate and truthful;

10.1.2 you have permission to submit Payment Information where permission may be required; and

10.1.3 you will keep this information accurate and up-to-date.

10.1.4 You are a genuine user and not acting with any other intention or as a competitor. Your creation of an Account is further affirmation of your representation and warranty.

10.2 It is recommended that you do not share your Account details, particularly your username and password. bslim & bActiv UK accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your Internet browser.

10.3 If you have reason to believe that another person without consent has obtained your Account details, you should contact bslim & bActiv UK immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled up until they are dispatched. In the event that an unauthorised purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, bslim & bActiv UK accepts no liability or responsibility and you should make contact with the carrier detailed in the Purchase Information.

10.4 When choosing your username you are required to adhere to the terms set out above in Clause 10. Any failure to do so could result in the suspension and/or deletion of your Account.

11. Termination and Cancellation

bslim & bActiv UK or you may terminate your Account. If bslim & bActiv UK your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.

11.2 If bslim & bActiv UK terminates your Account, any current or pending purchases on your Account will be cancelled and NOT dispatched.

11.3 bslim & bActiv UK reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.

11.4 If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases.

11.5 If you terminate your Account any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases.

12. Goods, Pricing and Availability

12.1 Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from bslim & bActiv UK correspond to the actual Goods, bslim & bActiv UK is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether. Please refer to Clause 15.1 for incorrect Goods.

12.2 bslim & bActiv UK does not represent or warrant that such Goods will be available. Stock indications may be notified on the Website.

12.3 All pricing information on the Website is correct at the time of going online. bslim & bActiv UK reserves the right to change prices and alter or remove any special offers from time to time and as necessary.

12.4 In the event that prices are changed during the period between an order being placed for Goods and bslim & bActiv UK processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price;

13. Delivery

13.1 bslim & bActiv UK have issued a policy document that contains all the information on delivery of your goods, you will find this in My Account area and as a download document on the home page in the footer area. If bslim & bActiv UK receives no communication from you, within 2 days of delivery, regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems. If our carrier has made more than three attempts to deliver your parcel, it will be returned back to bslim & bActiv UK distribution and a £5 charge will apply for bslim & bActiv UK to re send this out to you again.

14. Returns Policy

bslim & bActiv UK aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.

14.1 If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 2 days to arrange collection and return. bslim & bActiv UK is not responsible for paying shipment return costs. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods. Please note for food items we cannot accept returns.

14.2 If any Goods you have purchased have faults when they are delivered to you, you should contact bslim & bActiv UK within 2 days to arrange collection and return. bslim & bActiv UK is not responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, we will replace damaged and faulty goods with replacements. If any Goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty.

14.3 If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to bslim & bActiv UK within 2 days and arrange collection and return. bslim & bActiv UK is not responsible for paying shipment costs. Upon receipt of the returned Goods, we will send out replacements to you and bslim & bActiv UK will pay the return shipping costs. You have a statutory right to a "cooling off" period. This period begins once your order is complete and ends 7 working days after the Goods have been delivered. If you change your mind about the goods within this period, please return them to bslim & bActiv UK within 7 working days of receipt. You are responsible for paying shipment costs if Goods are returned for this reason. Please note we cannot accept food items returned.

14.4 If you wish to return Goods to bslim & bActiv UK for any of the above reasons, please contact us using the details on www.bslim.co.uk. Please look at FAQ or on policies within www.bslim.co and www.b-activ.co for more information. Please contact us to make the appropriate arrangements.

14.5 bslim & bActiv UK reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:

14.5.1 Any use or enjoyment that you may have already had out of the Goods;

14.5.2 Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;

14.5.3 Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the Time of purchase. Such discretion to be exercised only within the confines of the law.

15. Cancelling your order

You can cancel your bslim & bActiv UK order before it is shipped, once it has left our depot we cannot cancel your order.

16. Disclaimers and Health

16.1 bslim & bActiv UK makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.

15.3 No part of this Website is intended to constitute a contractual offer capable of acceptance.

15.4 bslim & bActiv UK uses reasonable endeavors to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.

15.5 As with all weight loss products, it is important you seek health advice from your GP, it is your responsibility to check your suitability of using bslim & bActiv UK and answering our health questions correctly. At bslim & bActiv UK we advise to use bslim and bActiv products with healthy foods, and NOT to use as a complete sole source, if you do, then no longer than 2/3 weeks is permitted. You are responsible for your own health, and we advise you to seek information from your GP if you have any concerns about your health.

17. Changes to the Service and these Terms and Conditions

bslim & bActiv UK reserves the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. ifbslim & bActiv UK is required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

17. Availability of the Website

17.1 The Service is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

17.2 bslim & bActiv UK accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

18. Limitation of Liability

18.1 To the maximum extent permitted by law, bslim & bActiv UK accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.

18.2 Nothing in these Terms and Conditions excludes or restricts bslim & bActiv UK liability for death or personal injury resulting from any negligence or fraud on the part of bslim & bActiv UK

18.3 Nothing in these Terms and Conditions excludes or restricts bslim & bActiv UK's liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Website.

18.4 Whilst every effort has been made to ensure that these Terms and Conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.

19. No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

20. Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

21. Third Party Rights

Nothing in these Terms and Conditions shall confer any rights upon any third party.

The agreement created by these Terms and Conditions is between you and bslim & bActiv UK.

22. Communications

22.1 All notices / communications shall be given to us either by post to our Premises (see address above) or by email to help@bactiv.uk Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

22.2 bslim & bActiv UK may from time to time send you information about our products and/or services. If you do not wish to receive such information, please click on the unsubscribed link in any email you receive from us, or within your client account settings.

23. Law and Jurisdiction

These Terms and Conditions and the relationship between you and bslim & bActiv UK shall be governed by and construed in accordance with the Law of England and Wales and bslim & bActiv UK and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.